Frequently Asked Questions
How does Page Advisor Laundry Services work?
How is Page Advisor Laundry Services different from other laundry companies?
What happens after I have submitted my enquiry?
After you place your request either by phone or filling up our form, we will get in touch with you to better understand your needs and then provide you a quote for your request. In the event where you have decided to use our laundry services, we will send you a confirmation email with an invoice attached 2 to 3 days after your confirmation booking.
Can I change or cancel my order?
You can cancel or amend your order up to 7 days before the service is scheduled free of charge. Any cancellation or amendment made less than 7 days before the laundry service is scheduled will incur cancellation costs equivalent to 30% of the down-payment.
What happens if I am not satisfied with the result?
Customer satisfaction is very important to us. If you are not happy with the service, please contact our customer service line at +65 6850 5451 or email us at firstname.lastname@example.org.
Is the laundry service available on public holidays or weekend?
When you request for a laundry service on Page Advisor, you will be required to enter your preferred date and time. The merchants that are not able to provide the service on your requested dates or time will not bid for the jobs. The ones who do bid will be able to do the service at whichever date or time you have selected.
I need a laundry service urgently, can this be done?
We understand that there will be unpredictable occasions where you require the laundry service urgently. In this scenario, you can contact our customer service line at +65 6850 5451 with your requests and we will try our best to meet your needs.
What are my payment options?
Currently we accept cheque and bank transfer. We can also work with you to accept secure online payments via credit card (Visa or MasterCard) and PayPal through a mobile app. Full payment is required upon confirmation of booking.